Alto Door Manufacturers CC (“Alto Door”) provides the information contained on this website and the pages comprising the website (“website”) and advertises and sells the products to you, subject to the terms and conditions set out herein and as may be referenced herein (“the terms”) unless otherwise stated. For the purposes of these terms, “products” means those items offered for sale by Alto Door or the services made available from time to time via the website.
By accessing and/or using the website, you agree to be bound by these Terms and Conditions (“the terms”). Alto Door may at any time modify any of the terms and such modification will supersede and replace any previous terms. The amended terms will be made available on the website. Each time you access the website and/or use the services offered via the website, you agree to be bound by the terms, as may be modified from time to time.
2. CONTENT OF THE WEBSITE
Whilst every effort is made to update the information provided on this website on a regular basis, Alto Door makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of any information, data and/or content on the website from time to time. Alto Door reserves the right at any time to change or discontinue without notice, any aspect or feature of the website and any information, data and/or content on the website.
3. ORDERS, CONFIRMATION & DELIVERY
The advertising of products via the website merely constitutes an invitation by Alto Door for you to make an offer to purchase products and we remain entitled to reject any order without giving reasons therefore. As erroneous or outdated prices may be displayed on this website from time to time, you agree that we will not be obligated to sell a product at such erroneous price.
Once you have selected the product you wish to purchase and submitted your order to Alto Door, you will be given the opportunity to review the entire transaction and correct any mistakes, before electing whether to withdraw from the transaction or proceed with the transaction. By clicking on the “purchase” or similar “final submit” button you are deemed to have submitted an offer to purchase the product/s selected by you (“order”) and the order cannot be withdrawn by you unless expressly agreed to by Alto Door. Alto Door reserves the right to cancel the order for any reason on notice to you.
Receipt of a confirmation of the order (which constitutes acceptance by Alto Door to process the order) will be sent to you once we receive your order. Although the website is set up to confirm receipt of orders, technical or other problems may delay or prevent such confirmations. DO NOT resend your instruction if you do not receive a confirmation from us as this may lead to a duplicate transaction for which you will be held liable. Please note that a transaction will only be deemed to have been concluded once the product/service in question has been delivered/collected in accordance with the selected delivery option or agreed process. Delivery times are estimates only and we are not liable for any late deliveries.
A product request is not an order. Although every effort will be made to source the requested product, we cannot guarantee the availability or existence of any product. We also reserve the right to decline any product request. Once in receipt of a product request we will contact the relevant supplier to establish stock availability and pricing. All product requests will be confirmed with you telephonically or via email.
Any applications which you submit to us via the website will be subject to our normal approval processes and procedures. We reserve the right to withhold approval at our sole discretion. We reserve the right to verify the identity of any purchaser or the payment method used. This may require you being required to, inter alia, send us a copy of your identity document, proof of residence, copy of front and back of your credit card. Failure to do so may result in us cancelling the order without reason. If Alto Door approves your application you may be required to sign additional terms & conditions, which will form the basis of Alto Door’s agreement with you. If you do not agree to these additional terms & conditions then your application will be cancelled and you will not be entitled to use or access the product or service you have subscribed to.
All orders shall be executed within the time period notified therefore by Alto Door. Alto Door shall notify you should any products be unavailable for any reason whatever. You accept that the display of products is not necessarily a guarantee that a product is available.
5. PAYMENT OPTIONS
Alto Door offers Payfast secure online payment option that features the 3D secure security method. You may need to confirm with your bank that your account is able to make 3D secure payments.
Alto Door will only process your order once full payment reflects in our account. To avoid processing delay, please use the “clear immediately” feature provided by your bank when making use of this payment method. You MUST use your relevant order number as a recipient’s reference. Any other reference will cause a delay as the online department works strictly by order number references only. Please email proof of payment to Alto Door as well.
6. RETURNS AND REFUNDS
6.1 CRITERIA FOR RETURN REQUESTS
6.1.1 Requests for returns must be logged within 10 days of the delivery date.
6.1.2 Item/s must be in a re-sellable condition.
6.1.3 Item/s must be in their original packaging and undamaged.
6.2 RETURN INSTRUCTIONS
6.2.1 Request a return by contacting Alto Door with your order number, the details of the item/s in question, and an explanation of why you would like to return the item/s.
6.2.2 Alto Door will look at each return request and approve at its discretion.
6.2.3 Please note that the cost of couriering and / or delivering the product back to Alto Door shall be incurred by the purchaser.
6.2.4 Once the returned item is back in stock, we will send you a coupon to the same value of the item purchased to use on our site.
6.3 FURTHER INFORMATION REGARDING RETURNS AND / OR REFUNDS
6.3.1 Return requests will be approved at the discretion of Alto Door.
6.3.2 Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
6.3.3 Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. Alto Door will use their discretion to evaluate whether a refund for shipping and handling may be waivered.
6.3.4 Once a request for a return has been logged and approved by Alto Door, you will be sent an email to confirm the arrangements regardinding the return.
6.3.5 Please ensure that the item/s are in the packaging that you received them in, and that you include the original order invoice.
6.4.1 In the case of incorrect/damaged/faulty goods – your return will be refunded by way of credit/gift card to the value of the item & delivery fee given if this was the only item purchased. Please notify us of such products within 7 days of receipt of your order.
6.4.2 Please contact Alto Door with details about the incorrect/damaged/faulty product received, along with the barcode, or the description of how the product is faulty. Please ensure to keep all original packaging. We will ensure the correct/new product is delivered to you (subject to stock availability) or you will receive a full refund by way of gift card or cash (refund back into the card used to make the purchase).
7. PRIVACY AND SECURITY
8. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
Copyright and all intellectual property rights in all materials, texts, drawings and data made available on this website (collectively “the materials”) are owned by Alto Door alternatively, Alto Door is the lawful user thereof and are protected by both South African and international intellectual property laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, broadcast or other circulation or exploitation of such material or any component thereof will constitute an infringement of such copyright and other intellectual property rights; save that you may use the materials or any component thereof for your own internal purposes and for the purposes of ordering products from Alto Door. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of Alto Door and / or its suppliers.
9. EXTERNAL LINKS
External links may be provided for your convenience, but they are beyond the control of Alto Door and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to the external terms and conditions of use. You may not link to this website, in any manner, or frame any content of this website in any other manner or otherwise use the content without the express prior written permission of Alto Door.
10. UNLAWFUL USE
You shall not use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Alto Door against any loss, liability, damage or expense of whatever nature which Alto Door or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any message or material as aforesaid.
11. WARRANTIES, DISCLAIMERS AND LIMITATION OF LIABILITY
11.1 Save as set out in the terms, Alto Door makes no warranties, representations, statements or guarantees (whether express, or implied in law or residual) regarding the website and the products and the website and products made available via the website are provided “as is”.
11.2 Neither Alto Doors or its directors shall be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential) and/or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website and/or any information contained on or via the website and/or your use of the products. Without limiting the generality of the a-foregoing, neither Alto Door nor its directors shall be liable for any failure and/or unavailability of the website for any reason whatever and/or the failure/delay by any third party service provider to render any service which are necessary to ensure the availability of the website. You hereby indemnify Alto Door or its directors against any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable directly or indirectly to the aforesaid. Notwithstanding anything to the contrary contained herein, Alto Door shall not be liable for any direct, indirect, contingent or consequential loss (including but not limited to loss of business, loss of data and/or loss of profits) incurred or sustained by you or any third party howsoever arising in respect of your use of or reliance of any information offered on or via the website and/or your use of the products.
11.3 Without limiting the generality of the a-foregoing, Alto Door shall not be liable to you or any third party for any loss or damage of whatsoever nature in the event that you request that an order be stopped or cancelled.
11.4 By accessing the website, you warrant and represent to Alto Door that you are legally entitled to do so to purchase any of the products offered for sale via the website. You further warrant that all the details you have given are true and complete and that you are legally capable of concluding this transaction. If you are younger than 18 years of age you warrant that you have the consent of your legal guardian to enter into this agreement with Alto Door or that you have obtained legal status in another manner.
11.5 We may in our sole discretion at any time suspend or terminate the operation of this website without prior notice to you and without the need to give you reasons for such termination.
12. USE OF THE WEBSITE
Alto Door does not make any warranty or representation that information and products advertised on the website are appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to Alto Door that you are legally entitled to do so and to make use of information and purchase the products made available via the website.
13.1 Without detracting from the provisions of your account terms and conditions, the terms constitute the sole record of the agreement between you and Alto Door in relation to your use of this Website. No indulgence or extension of time which either you or Alto Door may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
13.2 Alto Door shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these terms.
13.3 All provisions of these terms are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these terms and conditions which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of these terms and conditions shall remain in full force and effect.
13.4 Should Alto Door be prevented from fulfilling any of its obligations to you as a result of any event of force majeure, then those obligations shall be deemed to have been suspended to the extent that and for as long as Alto Door is so prevented from fulfilling them and your corresponding obligations shall be suspended to the corresponding event. In the event that force majeure continues for more than fourteen days after it has first occurred then Alto Door shall be entitled (but not obliged) to terminate all of its rights and obligations in terms of or arising out of these terms by giving notice to you. An “event of force majeure” shall mean any event or circumstance whatsoever which is not within the reasonable control of including, without limitation, vis major, casus fortuitus, any act of God, strike, theft, riots, explosion, insurrection or other similar disorder, war (whether declared or not) or military operations, the downtime of any external telecommunications line, power failure, international restrictions, any requirement or any international authority, any requirement of any government or other competent local authority, any court order, export control or shortage or transport facilities.
13.5 These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You hereby consent to exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with the services referred to herein, or the terms or any matter related to or in connection therewith.
13.6 These terms shall apply to all transactions you conclude via this website.
13.7 A certificate issued by an administrator of this website shall constitute prima facie proof of any fact related to this website, including but not limited to which version of the terms govern a particular dispute and what content was published or functionality was available on the website at a specific point in time.
13.8 The deeming provisions of the ECT Act are excluded to the extent that no message shall be deemed to have been received by us unless we acknowledge receipt thereof in writing. This does not detract from the fact that if you submit an order more than once you may have concluded a double transaction for which you will be liable and that a transaction will only be deemed to have been concluded between you and Alto Door on delivery/collection of the product or service.